Refund & Returns Policy

Refunds and Returns Policy
Effective Date: 4 March 2025

Thank you for shopping at Italian Brewed Magic, operated by Alnarges Foodstuff Trading LLC. We value your satisfaction and strive to provide the best quality products. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

We accept returns under the following conditions:

  • The return request must be initiated within 7 days from the date of delivery.
  • The product must be unused, unopened, and in its original packaging.
  • The item must be in the same condition as received, with all tags, labels, and seals intact.
  • Perishable goods, customized products, and clearance sale items are non-returnable.

To initiate a return, please email us at [email protected] with your order number, product details, and reason for return. Our customer support team will guide you through the process.

2. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund. Refunds are processed as follows:

  • Approved Refunds: If your return is approved, we will initiate a refund to your original payment method. Processing times may vary, but typically take 7-14 business days.
  • Non-Approved Refunds: If the return does not meet our criteria, we will notify you, and the item will be sent back at your expense.
  • Shipping Costs: Shipping fees are non-refundable, and return shipping costs must be covered by the customer unless the return is due to our error or a defective product.

3. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, email us at [email protected] with details and photos of the damaged product. Exchanges are subject to stock availability.

4. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Perishable goods (e.g., food and beverages).
  • Items with broken seals or opened packaging.
  • Clearance and final sale items.
  • Any item returned after the 7-day return window.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

6. Contact Us

If you have any questions about our Refunds and Returns Policy, please contact us at:

We appreciate your business and are committed to providing you with a seamless shopping experience!